As previously reported by Michael James and Canadian Capitalist, QuickTax is offering this year “Audit Defence Services” for $39.99. The company is part of a growing trend in the tax, book-keeping and accounting fields to offer this option to traditonal tax prepartion and filing services. What exactly is the nature of this service and is it for you? As a precusor to my post, here is a quick review of what happens when you are audited (again with a Canadian perspective) and here is the full Audit Defence Membership Agreement provided by QuickTax (albeit under a separate legal entity known as “Canada TaxResources, Inc.” which is a subsidiary of an American company which appears to be providing the same audit defence plans).
What is Audit Defence Service?
As the name implies, a representative of the entity that sold you the service will designate a representative to assist you in an income tax audit in the tax years that you bought the service for. In other words, if you bought the service for the 2008 tax year only, the service does not apply to an audit for the 2007 tax year. As my previous post indicated, an audit may simply be triggered by some clerical error on your part (for example,you forgot to include a T5 slip)- which would most likely not get you out of the reassessment phase- or it could mean a full blown review of particular tax years. But, in a non-criminal audit, the service is triggered no matter how serious the scope of the audit subject to the exclusions below.
It usually takes 2-3 years for the government to inform you an audit has began unless a reassessment is due to errors of a clerical nature. Thus, the service may not be used for some years.
What do I get?
QuickTax/Canada TaxResources Inc.’s services include “…defend[ing] you through the completion of any income tax audit for the tax year return identified on the membership certificate…” which includes correspondence with CRA, negotiations up to Tax Court, settlement discussions and collection assistance if additional taxes are due.
Please note that this service is not a substitute for a lawyer at Tax Court. In fact, this is an exclusion of the service.
In the member’s obligation section, there’s an interesting term that you are asked to comply with the audit procedure and strategy recommended by the service provider. If you are unable to make this commitment, the service provider can terminate its service. In other words, if you get a 2nd opinion on the matter and it is contradictory to the strategy being executed and you end up disagreeing with QuickTax/Canada TaxResources Inc., you can be fired. Thus, you better trust that your service provider knows what they are doing.
What don’t I get?
The service is not for corporate, partnership, trust or estate tax returns. Essentially, it is a product only for individuals. It also will not assist you in book-keeping, amending your return or instances where civil or criminal fraud is alleged. It will also not assist you if you filed your taxes late, are a tax protester or under investigation of the Criminal Investigations Program of CRA. The service will not apply to GST and payroll audits. In other words, it is a service to assist in issues arising out of the simplest of tax returns.
One other important exclusion- the plan does not provide assistance for collection where the plan did not defend the audit. In other words, you filed taxes and you owe money but you did not pay it. In this case, the Audit Defence Plan will not help you cut a deal on payment terms. The issue arises not from claiming the wrong deduction but non-payment.
Given that many taxpayers may be in this situation in the upcoming year, this is an important exclusion to note. Audit Defence plans are not debt consolidation services. They will not help you negotiate a better deal to pay if you have past tax debt that CRA is beginning to turn their mind to collecting.
What else should I know?
If you have serious tax issues (non payment for many years, overly aggressive deductions, complicated individual tax planning), an Audit Defence Service is not for you. You simply have too complicated of a file to fall under a $40.00 service.
The service is also not provided by a lawyer or law firm which means your information is NOT subject to legal privilege and confidentiality. Again, if your matter is of a serious nature, you should hire a lawyer so that the information can be afforded proper legal protection.
One practical consideration to note- $40.00 is not a lot of money. It is a helpful service but how extensive will the services be for $40.00? Will the negotiations be quick and dirty to minimize any additional expenses incurred by the service provider? You get what you pay for in life. If you think you may be a little off-side on some tax issues then it is a good piece of mind service. But how do you really know if you are a little or a lot off-side?
Also remember that the service does not help you review your book-keeping, organize your records or other clerical tasks. You still have to do some heavy lifting and this may include hiring an accountant to review your returns if you filed them yourself.
Is it for me?
If your first language is not English or French (since, at the time of writing, the service was not in multiple languages), you are a plain vanilla taxpayer (basically, you have employment income and some investment income and nothing fancy in the way of inclusions or deductions) and your tax issues are relatively minor, it is a pretty decent program for its cost. But anything past Audit review 101 would most likely take it out of its sweet spot and one most likely should hire a professional to assist.
As a value play, the question becomes what provides greater piece of mind: (a) buying QuickTax and the Audit Defence Plan; or (b) using that money towards hiring an accounting to help file your taxes (I understand that option (b) would likely cost you more)?
As a marketing point, the audit defence service would probably gain a lot of traction if they had service representatives that spoke a wide variety of languages and it was advertised as such (not sure if they do or not; the feature is not advertised heavily). Taxpayers who’s language is not English/French could probably benefit merely from having someone explain what is happening in a dialect they understand.